The agency built around local help

Our mission

At Epic Insurance Group, our mission is to provide clients with an exceptional insurance experience while balancing great coverage with cost, building strong client relationships, and proving our agency to be above the competition.

We will provide an extensive range of insurance products and pledge to honor our customers by holding ourselves to the highest ethical standards. Our commitment is to work hard when earning our clients’ business and even harder when retaining their relationships.

Independent agents in Roanoke, Virginia

We are independent agents in Roanoke, Virginia, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you.

We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service.

Epic Insurance Group represents a carefully selected group of financially strong, reputable insurance companies. Therefore, we are able to offer you the best coverage at the most competitive price.

What is an Independent Insurance Agent?
When you decide to buy a car, you wouldn’t purchase the first one you see. What if one day the automobile industry decided to make only one type of car—one make and one model? You wouldn’t have a choice!

The same situation holds true for insurance. You need insurance to drive a car, to purchase a house, to protect your family’s financial future, and to run a small business. But if there was only one insurance company that offered only one type of insurance, you wouldn’t have a choice. The only solution would be going to that one company.

With an independent insurance agent, you have choices. Independent agents are not tied to any one insurance company. One of the advantages of using an independent agent is that he or she works to satisfy your needs. You are using an expert for an important financial decision.

An independent agent has several companies that he or she can approach to get you the best coverage at the best price. And your independent agent will know the companies with the most efficient claims departments to recover your losses as quickly as possible.

When you buy insurance, you want an advocate who will properly assess the risks you face and give you an objective analysis of the marketplace, because it’s up to you to make the final choice.

The NAIC explains the same distinction: an independent agent may sell policies from many companies, while a captive agent sells for only one.

Insurance, moves, and local matches

Success means a visitor finds the coverage or service they need and connects with a trusted provider — not a brochure full of unverified claims.